At sextoyssg.com, your satisfaction is important to us — but so is your safety and hygiene. Due to the intimate nature of our products, we strictly do not accept returns or exchanges for change of mind or personal preference.

Please review the following carefully before making your purchase.
1. Non-Returnable Items
For hygiene and health reasons, the following items are non-returnable under any circumstance:
– Vibrators, dildos, anal toys, or other insertable products
– Lubricants, massage oils, and sprays
– Condoms and sexual wellness products
– Lingerie, bodystockings, and intimate wear
– Items that have been opened, used, or removed from sealed packaging
– All sales are final.

2. Defective or Damaged Items
We will only accept returns or offer replacements/refunds for items that are:
– Damaged on arrival
– Malfunctioning or defective out of the box
To qualify:
– Contact us within 3 days of receiving your order.
– Provide your order number and photo/video evidence of the issue.
– The item must be unused and in its original packaging.

Once your claim is verified, we may offer:
– A replacement of the same product
– A refund, if the item is no longer available
– Return postage (if applicable) may be reimbursed or covered at our discretion.

3. Incorrect Items Received
If you received the wrong item, please contact us within 3 days with:
– Order number
– Photo of what you received
– Description of the issue

We will arrange a replacement or refund once verified.

4. How to Submit a Return/Refund Request
Please email our support team at:
📧 enquiry@sextoyssg.com
Include:
Your full name
Order number
Description of the issue
Supporting photos/videos
Our team will respond within 1–2 business days.

5. Refund Processing
Approved refunds will be:
– Returned to the original payment method
– Processed within 5–10 business days, depending on your payment provider

6. Discreet Handling
All return requests and communications are handled with full discretion. Product names or adult content will never be disclosed on packages or statements.

7. We Reserve the Right To:
Deny claims that do not meet our policy criteria
Request the item to be returned for inspection before approval
Refuse repeat or abusive return claims

8. Need Help?
Our team is here to support you, discreetly and respectfully. If you’re unsure about a product or have questions before ordering, feel free to reach out.

📧 enquiry@sextoyssg.com
📞 +65 96455336